📜 Terms and Conditions

1. Acceptance of Terms

By accessing and using Naitik Store (website and mobile application), you accept and agree to be bound by the terms and conditions of this agreement. If you do not agree to these terms, please do not use our services.

2. Services Provided

Naitik Store is an e-commerce platform that facilitates the sale and purchase of:

• Grocery items and food products
• Stationery and office supplies
• Beauty and personal care products
• Household items and daily essentials
• Other consumer goods as listed on our platform

3. User Account and Registration

3.1 Account Creation

To place orders, you must create an account using a valid mobile number. You are responsible for:

• Providing accurate and complete information
• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

3.2 Eligibility

You must be at least 18 years of age to use our services. By using Naitik Store, you represent that you meet this requirement.

4. Orders and Payments

4.1 Order Placement

When you place an order, you are making an offer to purchase products. We reserve the right to accept or reject any order for any reason, including product availability, pricing errors, or suspected fraudulent activity.

4.2 Pricing

• All prices are listed in Indian Rupees (₹)
• Prices are subject to change without notice
• We strive to display accurate pricing, but errors may occur
• In case of pricing errors, we will inform you before processing the order

4.3 Payment Methods

We accept the following payment methods:

• Cash on Delivery (COD)
• Online payment through approved payment gateways
• Digital wallets as specified
• Points/Rewards redemption

4.4 Order Confirmation

You will receive an order confirmation via SMS/notification once your order is successfully placed. This confirmation does not constitute acceptance of your order.

5. Delivery

5.1 Delivery Areas

We deliver to select areas as specified during checkout. Delivery availability is subject to your location and pincode.

5.2 Delivery Time

• Estimated delivery times are provided during checkout
• Actual delivery may vary due to unforeseen circumstances
• We are not liable for delays beyond our control

5.3 Delivery Charges

Delivery charges, if applicable, will be clearly displayed before order confirmation. Some orders may qualify for free delivery based on order value or promotional offers.

6. Returns and Refunds

6.1 Return Eligibility

Products can be returned within 7 days from the date of delivery, provided:

• The product is unused and in its original packaging
• All tags, labels, and bills are intact
• The product is not damaged due to misuse

6.2 Non-Returnable Items

• Perishable goods (food items, dairy products, etc.)
• Personal care items (opened/used)
• Items marked as "Non-Returnable"

6.3 Refund Process

Refunds will be processed after inspection and approval of the returned product. The refund will be credited to the original payment method within 7-10 business days.

7. Cancellation Policy

You may cancel your order before it is dispatched. Once dispatched, cancellation is not possible, but you may return the product as per our return policy.

8. Points and Rewards

• Points are earned on eligible purchases
• Points can be redeemed for discounts on future orders
• Points are non-transferable and have no cash value
• We reserve the right to modify the points program at any time
• Points may expire as per the program terms

9. Prohibited Activities

You agree not to:

• Use the platform for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the platform
• Use automated systems (bots) to access the platform
• Resell products for commercial purposes without authorization
• Provide false or misleading information

10. Intellectual Property

All content on Naitik Store, including logos, text, images, graphics, and software, is the property of Naitik Store or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

11. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the specific order
• We are not responsible for delays or failures due to circumstances beyond our control
• Product descriptions and images are for reference only; actual products may vary slightly

12. Disclaimer

The platform and all products are provided "as is" without warranties of any kind. We do not guarantee that the platform will be uninterrupted, secure, or error-free.

13. Product Information

• We strive to display accurate product information and images
• Actual products may differ slightly from images shown
• Product specifications are subject to change by manufacturers
• We are not responsible for manufacturer defects; please contact the brand's service center

14. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites.

15. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Your continued use of the platform constitutes acceptance of the modified terms.

16. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Raebareli, Uttar Pradesh, India.

17. Contact Information

18. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.